Frequently Asked Questions
Discover everything you need to know about Swarovski products, shipping, and care.
How should I care for my Swarovski crystal jewelry?
To maintain the brilliance of your jewelry, store it in the original packaging or a soft pouch. Polish it frequently with a lint-free cloth and avoid contact with water, perfume, or hairspray to prevent tarnishing and plating damage.
What is your return policy for online purchases?
We offer a 30-day return policy for all items purchased through our online store, provided they are in their original condition and packaging. Please note that for hygiene reasons, earrings cannot be returned.
Do Swarovski products come with a warranty?
Yes, Swarovski offers a full statutory warranty covering manufacturing and material defects for a period of two years from the date of purchase for jewelry and accessories.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
Does Swarovski offer gift wrapping services?
Every online order comes with a premium branded gift bag and a colorful ribbon at no extra cost. You can also include a personalized gift message during the checkout process.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.